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From Good to Great: How to Implement the Disney Model of Customer Service in Your Business

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(00:00:00) - Hello. Welcome back to The Purpose and Pixie Dust podcast. I wanted to do a podcast today about customer service and because this is the purpose of Pixie Dust podcast, I wanted to go ahead and center it around using the Disney model of customer service in your business, because if you are familiar and hopefully you are with anything Disney related, whether it is the Disney parks, the Disney resorts, the Disney store, when you go in anything Disney related, they are well known for providing exceptional experiences to their guests. And I always love how they always call you guests and not clients or customers. I think that's really a fun and very intentional use of the word and part of their branding as well. But...

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